BL009.01 - Introduction
At the Annual General Meeting of the Association held on the 24th June, 2008, the Motion to establish a 'Confidential List' was adopted. The Board of Directors was authorized to approve and implement procedures to manage and administer the Confidential List and the Code of Offences.
BL009.02 - The Policy
The Confidential List is a vitally important aspect of membership of the IPDA. It is designed to provide members with a degree of protection from fraudulent and illegal practices that are used by buyers and sellers of philatelic material and with a simple approach for submitting names for consideration, coupled with a fair and balanced approach for the review, consideration and acceptance of a name to be placed on the List. This will be aided by issuing notices alerting members of the use of such behavior, and where possible and legal, taking steps to stop or avoid these actions in the future.
BL009.03 - Procedure
If a submission is not adequately supported with information it will be very difficult for the Board of Directors to reach a decision. The CLO will re-submit the case to the Board for resolution when a reply to their request for more information has been received.
BL009.04 - Terms and conditions
BL009.05 - Listing and search Procedures
List of Codes used to identify different forms of unethical or illegal trading activities
Members are requested to use this Code to identify the type of offence they experienced when delivering their submission by letter to the CLO. More than one code may be used at a time if needed.
A1 Customer kept entire sending without advice or payment.
A2 Customer returned approvals short
A3 Customer returned approvals late
A4 Customer changed stamps for inferior ones and / or altered prices in approvals
A5 Customer says 'approvals not received'.
A6 Customer says 'approvals returned' but member says returns have not been received
B At Chat Meetings person makes remarks about others which could be construed as defamatory / slanderous / insulting and / or is a disruptive influence.
C A persistent time waster
D Causes problems at fairs and exhibitions when visiting our stands.
E Returns material without postage on letter or package.
F Lots sent prior to payment - buyer alleges 'not received'.
F1 Purchase(s) remains unpaid.
F2 Auction invoice sent, without goods, declines to pay or reply.
F4 Returns auction lots having removed or changed items and / or without payment.
F5 Removes items from auction lots while viewing in auction room.
F6 Buyer refuses to make payment in manner requested and / or gives bad feedback to eBay / PayPal.
G Uses more than one name / ID
G1 Uses more than one email address.
G2 Uses more than one postal address.
G3 Accommodation address not known.
G4 Ambiguous, fictitious address.
H Slow payer
I Payment promised but not forthcoming.
J Reminder letters ignored.
K Registered / RD not claimed.
K1 Registered / RD refused at door and returned by Postal Authority.
L Noted customer has a Police prosecution.
L1 Noted customer has a Court conviction.
L2 Received evidence of P from other sources (unconfirmed)
L3 Received confirmed evidence of P from other sources.
M Advises letter / packet refused or says not known at that address and original letter / packet is returned.
M1 Reminder letter only returned
M2 Letters returned by Postal Authority marked 'addressee gone away'
N1 Issued a 'dud' check.
O Seller sends material inferior or different from that ordered or advertised.
O1 Seller sends or offers forgeries, which are not as described as such.
O2 Member claims he has not received payment from buyer Buyer says he has sent it matter unresolved
O3 Member claims he has sent material but seller says it is not received.
O4 Dealer or Auctioneer does not send material after receipt of member's payment.
P Buyer absconded without making payment / no new address.
Q Very difficult to collect material or payment.
Q1 Threatening attitude when approached.
R Buyer fails to honor bids at e-auction.
R1 Seller fails to send material.
R2 Buyer says material not received / no trace
R3 Buyer has high bad feed back at eBay and / or other e-auction sites.
R4 Buyer gives malicious feedback at eBay and / or other e-auction sites.
R5 Buyer fails to return original merchandise which he claimed was not what he had ordered or was faulty and had been replaced by a second sending.
S Treat with extreme caution /unreliable